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When you open an account with togobet, we collect only what we need to keep your session running and your wallet secure — your registration details, login activity, and payment records from rails like OVO and ShopeePay. This page explains what we collect, why we keep it, and what choices you have over your own information.
We collect information in three main categories. First, account registration data: the name, email address, and phone number you provide when you create your togobet account. Second, transaction data: records of deposits and withdrawals processed through your chosen payment method — OVO, ShopeePay, or other supported local rails — including timestamps and amounts. Third, device and session data: your IP address, browser or app session identifiers, and interaction logs that help us detect unusual access patterns and keep your account safe. We do not sell this data to third parties, and we do not use it for purposes beyond operating your account, processing your transactions, and fulfilling any legal obligations we carry in the jurisdictions where we operate. Availability of our services, including which data-handling obligations apply, depends on local law and the eligible region you access from. If you have questions about what we hold, the contact path is in the Support section below.
OVO transaction references
ShopeePay deposit records
Registration and login history
Device and access logs
This policy covers information we process directly — your togobet account, the transactions you initiate, and the content you interact with on our platform. It does not extend to third-party services you reach from our pages, including external payment processors or provider platforms.
Covered. Login credentials, session tokens, and account verification steps fall within this policy. We hold these to keep your account accessible only to you.
Covered. Deposit and withdrawal records processed through OVO, ShopeePay, and other configured local payment rails are stored under this policy and are visible in your account dashboard after login.
Covered. Your interaction with game lobbies, navigation choices, and support conversations on togobet are recorded under this policy for service quality and security purposes.
Not covered. If you follow a link to an external payment gateway, e-wallet app, or provider platform, that service operates under its own privacy terms. We are not responsible for how those parties handle your data.
You have practical choices over the information we hold about your account. You can ask to see what data we have on file, request a correction if something is recorded incorrectly, and raise a question about how a particular piece of data is being used. These rights apply to the information we hold directly — your registration details, transaction history, and session records. Where local law in your region extends additional rights, those apply alongside what is described here. To exercise any of these, reach the privacy contact path listed in the Support section; we aim to respond within the timeframe required by applicable local regulation. For routine account changes — updating an email address, correcting a phone number — use the account settings page directly after logging in, since that is the fastest path for straightforward edits.
Request a summary of the personal data we hold for your account, including registration details and transaction history.
If your name, contact information, or other account data is recorded incorrectly, you can request a correction through our support channel.
Not sure why we hold a particular piece of information? Send us a question and we will explain its purpose and legal basis.
For data requests that go beyond a simple account edit, contact our privacy support path and include your registered email address so we can locate your records.
If you have a question about your data, want to make a request, or need to report a concern about how your information is handled, use one of the contact paths below. Include your registered email address and a brief description of your request so we can locate your account record and respond correctly.
Send your data request or privacy question to our support email. We will respond within the timeframe required by applicable local regulation.
Open the chat widget in your account dashboard after login. A support agent can direct your privacy question to the right team.
For routine updates — email address, phone number, payment details — log in and go to your account settings page where the relevant fields are editable directly.
We take a few concrete steps to keep your account data secure. Connections between your device and togobet are encrypted in transit. Account login requires the credentials you set at registration, and unusual access patterns trigger additional checks on our end. We retain transaction records for as long as our operating obligations require — typically in line with financial record-keeping standards in eligible regions — and we do not keep data beyond that period without a specific legal reason.
All data between your browser or app and our platform travels over an encrypted connection. This applies to login, account pages, and payment flows including OVO and ShopeePay.
We use session cookies to keep you logged in and to remember your account state across pages. You can manage cookie preferences in your browser settings, though disabling session cookies will affect how the account functions.
Account and transaction records are held for as long as our legal obligations require in the regions we operate. After that period, data is deleted or anonymised. Your account dashboard shows your current transaction history.
If this policy changes in a material way, we will post an update on this page and, where required by local regulation, notify you through your registered contact details.
Real questions from people opening an account or reviewing their data rights on togobet.
We collect your name, email address, and phone number at registration, plus the transaction records generated when you deposit or withdraw using OVO, ShopeePay, or other configured payment rails. We also log device and session data for security purposes.
Yes. Send a request to our support email with your registered email address and we will provide a summary of the personal data on file for your account. This includes registration details, transaction history, and session records we hold.
We do not sell your data. We share it only where necessary to process your transactions — for example, with the payment processor handling your OVO or ShopeePay deposit — or where local law requires disclosure. Third-party platforms operate under their own privacy terms.
We retain account and payment records for as long as our legal and operating obligations require in the regions we serve. After that period, records are deleted or anonymised. The current state of your transaction history is visible in your account dashboard after login.
For straightforward corrections — email address, phone number — log in and use your account settings page directly. For anything more complex, or if you cannot access settings, contact us through live chat or support email with your registered details and the correction needed.
We retain transaction and identity records for the period required by applicable local regulation, even after account closure. After that retention period ends, data is deleted or anonymised. To ask about your specific records, send a request to our privacy support contact.